Can I pay cash on delivery?
Yes. Cash on delivery can be made without any problem as long as the chosen transport company is SEUR, MRW or Correos Express. Of course, you must bear in mind that this type of payment entails extra expenses that are fixed, regardless of the price of the order. With MRW and Correos Express you pay 2 € and with SEUR it is 4 €.
How can I pay for my purchase?
In Gran Velada we accept payments by bank transfer, credit card, cash on delivery or PayPal. You must choose the way you prefer once you have processed your order. In the section "Secure payment of your order" you will find more detailed information on this topic.
I'm trying to pay by credit card but it fails, what should I do?
When making any payment with a credit card it is the bank that accepts or rejects it. Therefore, you should contact the customer service of your bank to explain why it is giving error. If when paying by card you have doubts about whether the payment has been made correctly or not, we will be happy to confirm it. You can get in touch via phone 976867474 or email incidencias@granvelada.com
How do I pay by bank transfer?
The payment by transfer can be made to the accounts that we have assigned in four banks: IberCaja, La Caixa, Banco Santander and Banco Popular. It is very important that in the concept you indicate the order number so that there is no confusion, but we do not need you to send us the proof of income. Of course, you have to keep in mind that until the money is not entered in our account the order will not be put into preparation.
If there is a certain product that you want to buy but the website does not allow it, it is because it is temporarily unavailable. You can contact us and we will tell you when we will receive it again or if it has finally ceased to be available in stock.
In addition, in the product sheet there is a box where you can leave us your email. In this way when we have it back in our warehouse we will contact you to let you know that it is available again.
What is the delivery time if I place my order today?
Normally shipments to the peninsula have a delivery time of between 48 and 72 working hours, although there are several factors that influence the delivery time. In the "Shipments" section you will find more detailed information about it.
Where is Gran Velada located?
Our company is located in the Montecillo Industrial Estate, in the town of Magallón, province of Zaragoza. We are 60 kilometers away from the Aragonese capital. Gran Velada is an online store that does not have delegations. Of course, we will be happy to assist you if you come to visit us at our facilities in Magallón.